Information we collect
We may collect information you choose to provide when you call or otherwise communicate with us, such as your name, phone number, email address, mailing address, date of birth, household information, and information needed to discuss health insurance options. Please do not send sensitive health or financial information by text message.
Our website may also receive limited technical information automatically, including browser type, device type, approximate location derived from an internet address, referring pages, and site usage information. We may use cookies or similar technologies needed to operate and understand the website.
How we use information
- Respond to questions and requested calls.
- Discuss ACA Marketplace or Medicare plan options and provide related customer service.
- Follow up about appointments, applications, enrollment steps, or policy servicing when authorized.
- Operate, secure, and improve our website and business.
- Comply with applicable legal, regulatory, and recordkeeping obligations.
How we share information
We may share information with insurance carriers, licensed agents, service providers, or government marketplaces when reasonably necessary to provide a service you request, complete an authorized application, operate our business, or comply with law. Service providers are expected to use information only for the services they perform for us. We may also disclose information in connection with a legal request, fraud prevention, or a business transfer.
We do not sell personal information. We do not share mobile information with third parties or affiliates for marketing or promotional purposes.
SMS privacy
When you provide consent to receive text messages, we use your mobile number to send requested service follow-ups, which may include appointment, application, enrollment, and policy updates. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of text message services necessary to deliver the messages. Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
For program terms and opt-out instructions, read our SMS Terms.
Data protection and retention
We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is completely secure. We retain information for as long as reasonably necessary for the purposes described here and to meet legal or business obligations.
Your choices
You may ask us to update or correct information we maintain about you. You can disable cookies through your browser settings, although some site functions may be affected. To stop text messages, reply STOP to any message. For help, reply HELP or call us.
Children’s privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through this website.
Changes to this policy
We may revise this policy from time to time. The effective date shown above identifies the latest version.
Contact us
Longhorn JL LLC, doing business as Texas Family Medical
2109 Shreya St
El Paso, TX 79938
(915) 502-7410